Legal

Direct booking terms

Last updated: 20 July 2026

1. Quotes and confirmation

A direct quote is based on the dates, number of guests and information you provide. Availability and pricing can change until we confirm the booking. The confirmation will set out the total price, payment schedule, cancellation terms, arrival and checkout times and any property-specific conditions.

2. Lead guest

The lead guest must provide accurate contact details, be authorised to make the booking and ensure every guest follows these terms and the house rules. Only registered guests may stay overnight. The current maximum occupancy is three unless agreed otherwise in writing.

3. Payment and cancellation

No payment is taken by this website. Payment instructions and the applicable cancellation policy will be supplied with your direct quote. A booking is not confirmed until the stated requirements are met. Platform bookings remain subject to the terms shown by that platform.

4. Arrival and departure

Arrival is normally between 3pm and 11pm. Your written confirmation gives the correct checkout time; it may differ between direct and platform bookings. Early arrival or late departure must be agreed in advance and may not be available.

5. House rules

• No smoking or vaping inside the apartment or communal areas.
• No parties, events, large gatherings, illegal drug use or excessive disturbance.
• Keep noise low, especially between 10pm and 8am.
• Pets are allowed only when agreed in writing before the stay; additional conditions or charges may apply.
• Do not tamper with safety equipment or attempt repairs.
• Report faults, damage and breakages promptly.

6. Care of the property

Guests must use the apartment, parking area, keys and contents responsibly. The lead guest may be responsible for the reasonable cost of damage, excessive cleaning, missing items, replacement keys or losses caused by a breach of the rules, except for fair wear and tear.

7. Access and safety

We may need reasonable access for urgent maintenance, safety, legal compliance or to prevent serious damage. Except in an emergency, we will try to give notice. If the apartment becomes unavailable for reasons outside our reasonable control, we will contact you about practical options, which may include alternative accommodation or a refund of affected nights.

8. Parking and personal belongings

Any parking arrangement is used at the guest’s own risk and is limited to the space confirmed for the booking. Vehicles and belongings remain the guest’s responsibility. Nothing in these terms excludes liability where it would be unlawful to do so.

9. Platform bookings

If you book through Airbnb, Booking.com or another channel, that channel’s payment and cancellation terms apply in addition to the property’s house rules. Contact the relevant platform first for payment or platform-account issues.

10. Contact

Questions about a direct quote or booking can be sent to bookings@wrenblackestates.com or raised by calling +44 779 886 8101.